FAQ's
What are genuine flameless candle warmer lamps?
Genuine flameless candle warmer lamps are modern devices to melt candle wax with no open flames. This offers the safe alternative of enjoying the original aromas without the hazards of fire, or blackening, and smoke.
How do I use a flameless candle warmer lamp?
Place a candle on the warming plate, and there is an adjustable tray for the height; turn the lamp on. The heat generated will melt the wax and release fragrances into the atmosphere. Most models come with dimmable options for ambience control.
Are flameless candle warmer lamps safe to use?
Yes, flameless candle warmer lamps are perfectly safe to use. Since there are no open flames, they are highly suitable for homes with kids and pets alike. Also, no soot and no smoke means this fireplace is certainly a safe one for your indoor health.
Can I use any type of candle with the warmer lamp?
Most standard jar candles are acceptable to use with flameless candle warmer lamps. Always check the manufacturer's recommendations for benefits and safety. Do not use candles with flammables or are not that are not intended for warming.
What does it mean if my candle did not melt?
If your candle did not melt correctly, check to ensure that it is on the warming plate properly and that the lamp is functioning correctly. If isolating the candle was not successful, also check the wax in your candle and the candle to see if it is high enough to melt.
What is your return policy for flameless candle warmer lamps?
Our return policy lasts 30 days. To be eligible for a return, the item must be in the original condition and not worn or used, along with original tags and in original packaging. Please contact us to start the return process.
How long will shipping take?
Shipping times usually depend on location. We offer free shipping on all orders to ensure your flameless candle warmer lamp is delivered as soon as possible at no additional costs.
Does the company give international shipping?
Yes, we do offer international shipping for orders. Please refer to our shipping policy for details regarding shipping rates and delivery times to your location.